Contact Us
Have a question or feedback? We'd love to hear from you. Get in touch with the Sceptrum team.
Send us a message
Get in touch
🔒 Security Issues
Found a vulnerability? Please report it to our security team:
security@sceptrum.comResponse time: 4-6 hours
🏢 Mailing Address
Sceptrum Inc.
San Francisco, CA 94102
United States
Response Times
- Standard Support: 24-48 hours
- Security Issues: 4-6 hours
- Legal Inquiries: 5-7 business days
- Community Help: Often answered within hours
Frequently Asked Questions
What's the best way to report a bug?
Please email support@sceptrum.com with details about the bug, your Windows version, steps to reproduce, and any error messages you see. Include your Sceptrum version number if possible.
How do I request a feature?
We'd love to hear your ideas! Share feature requests in our GitHub discussions, Discord community, or email support@sceptrum.com. Tell us why you need this feature and how it would improve your experience.
How long does it take to get a response?
Standard inquiries typically receive responses within 24-48 hours. Security issues get priority treatment and are usually addressed within 4-6 hours. Response times may be longer during weekends and holidays.
Can I schedule a call with your team?
For enterprise inquiries or partnerships, please email us with details about your needs. We can arrange a call based on your requirements and availability.
Is there a community forum?
Yes! Join our Discord community to connect with other users, ask questions, and participate in discussions. You'll often get quick answers from experienced users and our support team.
How do I provide feedback about the product?
We value your feedback! You can submit it through the contact form, email us directly, or share it in our community channels. All feedback helps us build a better product.